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Category: Small Business Help

All Customers Are NOT Equal

The Sensitive Matter of Ranking Clients  A bit controversial? Someone has to raise this sensitive subject – if you are offering a service one to one with your clients, some clients are a better fit for your business. That’s it.  It might be income related…

Complaining Customers

Customer Complaint Handling  This week we are looking at customer complaints as these often crop up when we are talking to your clients about the reasons they end up with difficult situations and why it’s really helpful to have a good complaints policy in place…

Electronic signatures

We like simple solutions to complex issues and electronic signatures certainly speeds things up. HOW TO USE ELECTRONIC SIGNATURES IN YOUR LEGAL DOCUMENTS   What is an electronic signature? Previously all legal documents were signed by signatory (a person who had to sign that document)…

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